Contact Information and Legal Notice
Last updated: 14 August 2026
This page provides the contact and business information for Coral Pacific Melbourne and explains how customers can contact us with questions, concerns or complaints.
Store Details
Store name: Coral Pacific Melbourne
Website: coralpacificstore.com
Customer support email: info@coralpacificstore.com
Coral Pacific Melbourne operates as an online store.
The use of “Melbourne” in our brand name does not mean that we operate a physical retail store in Melbourne.
Business Information
Legal business name: Coral Pacific Store
Tax identification number (NIE/NIF): Z3116622N
Business address: Partida Canalosa Alta, 03688 Hondón de las Nieves, Spain
Coral Pacific Melbourne is the brand name used by Coral Pacific Store for the online store available through coralpacificstore.com.
Customer Support
If you have a question about your order, shipping, delivery, returns, refunds, sizing, products, payments or any other matter, please contact our customer support team at:
To help us assist you as efficiently as possible, please include:
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Your full name
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Your order number, where applicable
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The email address used when placing your order
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A clear description of your question or issue
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Clear photos where your enquiry relates to a damaged, faulty, incorrect or otherwise problematic product
Providing complete information helps us review your enquiry more quickly.
Order Enquiries
If your enquiry relates to an existing order, please include your order number in your message.
We can assist with questions relating to:
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Order status
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Shipping and tracking
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Delivery
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Incorrect delivery information
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Product questions
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Returns
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Refunds
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Exchanges
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Faulty, damaged or incorrect items
For shipping and delivery information, please also refer to our Shipping Policy.
For returns and refunds, please refer to our Returns & Refund Policy.
Returns
Please contact us before sending any product back.
Return parcels must be sent to the return address provided by our customer support team.
The correct return address may differ depending on the product, supplier or fulfilment partner and may be located outside Australia, including in China.
For voluntary change-of-mind returns, customers must contact us and arrange their return within 30 days of receiving the order, in accordance with our Returns & Refund Policy.
These voluntary return conditions do not limit any rights that may apply under Australian Consumer Law.
Response Times
We aim to respond to customer enquiries as quickly as reasonably possible.
Response times may occasionally be longer during:
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Peak sale periods
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Weekends
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Public holidays
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Periods of unusually high customer demand
If you have already contacted us about the same matter, we recommend replying to your existing email conversation rather than sending multiple separate enquiries.
This helps us keep all relevant information together and assist you more efficiently.
Our Customer Support Approach
At Coral Pacific Melbourne, we aim to provide clear, fair and helpful customer support.
If something is not right with your order, please contact us so that we can review the situation and determine the appropriate next steps.
Where applicable, we may ask for additional information or photographs to help us understand and resolve your enquiry.
We will handle customer enquiries in accordance with our store policies and any rights and obligations that apply under Australian Consumer Law.
Complaints
If you are dissatisfied with a product, service or the way an issue has been handled, you can submit a complaint by email to:
Please include:
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Your full name
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Your order number, if applicable
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A clear description of the issue
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Details of any previous communication with us
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The outcome you are seeking
We will review your complaint and aim to respond within a reasonable timeframe.
Australian Consumer Law
Nothing on this page or elsewhere on our website is intended to exclude, restrict or modify any consumer right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.
Customers may have rights under the Australian Consumer Law where products are faulty, damaged, incorrectly described or otherwise fail to meet an applicable consumer guarantee.
Our voluntary store policies operate in addition to any statutory rights that may apply.
Website Information
We aim to keep the information displayed on coralpacificstore.com accurate, clear and up to date.
However, occasional errors may occur in product descriptions, pricing, availability, images or other website information.
If we identify an error that affects an order you have placed, we will take reasonable steps to contact you and resolve the matter appropriately.
If you notice information on our website that you believe is incorrect, please contact us at:
Product Images & Colours
We make reasonable efforts to present product images, colours and details as accurately as possible.
However, the appearance of colours may vary slightly depending on photography, lighting, screen settings and the device being used.
Measurements may also vary slightly where products are measured manually.
Nothing in this section limits your rights where a product does not correspond with its description or otherwise fails to meet an applicable consumer guarantee.
Privacy
Personal information submitted when contacting us is handled in accordance with our Privacy Policy.
This includes information provided in connection with:
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Orders
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Customer support
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Returns and refunds
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Complaints
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Newsletter subscriptions
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Promotions and giveaways
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Website interactions
Please review our Privacy Policy for more information about how Coral Pacific Melbourne collects, uses, stores and protects personal information.
Other Store Policies
Your use of our website and purchases from Coral Pacific Melbourne may also be subject to our:
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Terms of Service
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Shipping Policy
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Returns & Refund Policy
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Privacy Policy
We recommend reviewing these policies before placing an order.
Contact Us
For customer support, order questions, returns, refunds, complaints or general enquiries, please contact:
Coral Pacific Melbourne
Operated by Coral Pacific Store
Email: info@coralpacificstore.com
Website: coralpacificstore.com