Order & Delivery
Last updated: 14 August 2026
At Coral Pacific Melbourne, we want your order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how orders placed through coralpacificstore.com are processed, shipped and delivered.
Order Processing Time
After your order has been placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the product and shipping details and prepare your order for dispatch.
Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, this email will include your Track & Trace details so you can follow the progress of your delivery.
Business days are Monday to Friday, excluding public holidays.
Shipping Time
After your order has been processed and dispatched, delivery usually takes 5 to 10 business days.
Please keep in mind that delivery times are estimates and may occasionally vary due to circumstances outside our control. These may include carrier delays, customs processing, peak shopping periods, public holidays, severe weather or incorrect or incomplete delivery information.
We always aim to have your order delivered as quickly as reasonably possible.
Direct Supplier Shipping
Some products sold through Coral Pacific Melbourne may be shipped directly from one of our suppliers.
Instead of first sending an item to us and then forwarding it to you, your order may be dispatched directly from the supplier to your delivery address.
As some of our suppliers are located overseas, your parcel may be shipped internationally, including from China.
This allows orders to move directly from the supplier towards their final destination without an additional shipping step.
Depending on the items in your order, products may occasionally be shipped separately and arrive in more than one parcel.
Shipping & Delivery Partners
We offer free shipping across Australia.
Depending on the product, supplier location and your delivery address, your parcel may be transported by international shipping partners and local delivery carriers.
The carrier used may therefore vary from one order to another.
Where tracking is available, you will receive your tracking information by email once your order has been dispatched. Tracking information may take a short period of time to become active after you receive your shipping confirmation.
Shipping Costs
Shipping is free for orders delivered within Australia, unless clearly stated otherwise during checkout.
There are no additional standard shipping charges added after you place your order.
Tracking Your Order
Once your order has been dispatched, we will send you a shipping confirmation email.
Where tracking is available, this email will contain your Track & Trace information, allowing you to follow your parcel and view the latest available delivery updates.
Please note that tracking updates are provided by the shipping carrier and there can occasionally be a short delay before new tracking information appears.
If you have not received your tracking information after your order has been processed, please contact our customer support team.
Incorrect or Incomplete Shipping Details
Please carefully check your delivery details before completing your order.
If you notice that you have entered an incorrect address or other shipping information, please contact us as soon as possible at:
We will do our best to assist you. However, once an order has already been processed or dispatched, we cannot guarantee that the shipping address can still be changed.
Coral Pacific Melbourne cannot be held responsible for delivery problems caused by incorrect or incomplete shipping information supplied when placing an order, subject to your rights under applicable consumer law.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your full name, order number and the email address used when placing your order.
Our customer support team will review the available shipping and tracking information and assist you with the next steps.
Occasional shipping delays may occur due to circumstances outside our direct control. We will always do our best to help locate your parcel and provide you with the latest available information.
Lost or Missing Parcels
If the tracking information shows that your parcel has been delivered but you cannot locate it, we recommend first checking:
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Around your property or designated safe delivery location
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With other members of your household
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With neighbours who may have accepted the parcel
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With the local delivery carrier or post office
If you are still unable to locate your parcel, please contact us at:
Please provide your order number and any relevant delivery information so we can review the situation and assist where possible.
Multiple Parcels
If you order more than one item, your order may occasionally be fulfilled by different suppliers or distribution locations.
This means that your items may be sent in separate parcels and may arrive on different days.
If this happens, you do not need to worry if one item arrives before another. Any available tracking information will be provided for the individual shipments.
Australian Consumer Law
Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Questions About Your Order
If you have any questions about your order, shipping or delivery, our customer support team is happy to assist you.
Please contact us at:
We recommend including your order number in your message so we can assist you as quickly as possible.