Privacy Policy
Last updated: 14 August 2026
At Coral Pacific Melbourne, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains how we collect, use, store and share personal information when you visit coralpacificstore.com, place an order, contact our customer support team, subscribe to our newsletter or otherwise interact with our store.
Information We Collect
Depending on how you use our website, we may collect personal information including:
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Your full name
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Email address
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Phone number
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Billing address
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Shipping address
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Order and purchase details
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Payment confirmation and transaction information
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Information you provide when contacting customer support
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Return, refund and exchange information
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Device and browser information
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IP address
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Website activity, such as pages viewed, products viewed and items added to your cart
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Marketing preferences and newsletter subscription information
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Information you voluntarily provide when participating in promotions, competitions or giveaways
We aim to collect only the information reasonably necessary to operate our online store, fulfil orders, provide customer support, improve our services and communicate with you.
How We Collect Your Information
We may collect personal information directly from you when you:
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Place an order
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Create or use an account
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Enter your details during checkout
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Contact our customer support team
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Request a return, refund or exchange
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Subscribe to our newsletter
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Participate in a promotion or giveaway
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Complete a form on our website
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Interact with our website
Some information may also be collected automatically through cookies, pixels, analytics tools and similar technologies when you browse our website.
We may also receive information from service providers involved in processing payments, delivering orders or operating our website.
How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Confirm your order and payment
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Arrange shipping and delivery
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Provide Track & Trace information and delivery updates
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Communicate with you about your order
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Provide customer support
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Process returns, refunds and exchanges
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Prevent or investigate fraud, misuse or security issues
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Maintain and improve our website
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Analyse website performance and customer experience
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Keep appropriate business, tax and transaction records
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Send marketing communications where you have subscribed or where otherwise permitted
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Administer promotions, competitions or giveaways you choose to participate in
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Measure and improve the effectiveness of our advertising
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Comply with applicable legal and regulatory obligations
We do not sell your personal information simply for the purpose of allowing unrelated companies to contact you with their own marketing.
Shopify
Our online store is hosted through Shopify.
Shopify provides the ecommerce platform and technology that allows us to operate our website and sell products to you.
When you visit our store or place an order, certain personal information may be processed through Shopify's systems, databases and applications.
Shopify and its service providers may process or store information in different countries as part of providing their services.
The way Shopify handles personal information is also governed by Shopify's own privacy practices.
Payments
Payments made through our website are processed using secure third-party payment providers.
Depending on the payment methods available at checkout, you may be able to pay using methods including PayPal and major credit or debit cards.
Payment information required to complete your transaction is processed by the relevant payment provider.
Coral Pacific Melbourne does not generally receive or store your complete credit or debit card number. We may receive limited transaction information, such as payment status, transaction reference and the payment method used, where necessary to manage your order.
Payment providers have their own privacy and security practices governing how they handle your payment information.
Sharing Your Information
We may share personal information with trusted third parties where this is reasonably necessary to operate our store and provide our services.
These parties may include:
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Shopify
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Payment processors and payment providers
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Suppliers
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Fulfilment partners
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Shipping and delivery carriers
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Customer service providers
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Klaviyo
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Meta
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Email and marketing platforms
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Website hosting and technical service providers
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Analytics and website performance providers
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Fraud prevention and security providers
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Professional advisers or authorities where required by law
We aim to share only the information reasonably necessary for the relevant service to be performed.
For example, a supplier or fulfilment partner generally needs your name, delivery address and order information in order to prepare and dispatch your parcel.
Suppliers & Direct Fulfilment
Some products purchased through Coral Pacific Melbourne may be shipped directly from our suppliers or fulfilment partners.
To process and deliver these orders, we may need to provide relevant personal information to the supplier or fulfilment partner.
This may include:
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Your name
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Shipping address
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Telephone number where required by the carrier
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Order details
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Product and delivery information
Some of our suppliers and fulfilment partners may be located outside Australia, including in China.
We only provide information that is reasonably necessary for order fulfilment, delivery and related customer service purposes.
Overseas Processing & Disclosure
Because we operate an online ecommerce store and use international suppliers and technology providers, your personal information may sometimes be processed, stored or accessed outside Australia.
Overseas recipients may include suppliers, fulfilment partners, technology providers, marketing providers and other service providers.
These recipients may be located in countries including China, as well as other countries in which our service providers operate or maintain infrastructure.
Where applicable, we take reasonable steps in connection with the service providers we use and the personal information shared with them.
Klaviyo & Email Marketing
We use Klaviyo to help manage our email marketing, newsletter subscriptions and customer communications.
When you subscribe to our newsletter, place an order or interact with our website, certain information may be shared with or processed through Klaviyo.
Depending on how you interact with Coral Pacific Melbourne, this may include:
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Your name
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Email address
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Phone number, where provided
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Order and purchase history
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Products viewed
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Items added to your cart
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Website activity
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Email engagement
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Marketing preferences
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Subscription status
Klaviyo may also use cookies and similar technologies to help us understand how customers and subscribers interact with our website and marketing communications.
We may use this information to:
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Send newsletters and promotional emails
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Inform you about new arrivals and special offers
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Send abandoned cart or product reminders where enabled
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Provide relevant product recommendations
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Understand customer engagement
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Measure the performance of our email campaigns
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Improve our marketing and customer experience
If you subscribe to our marketing communications, you can unsubscribe at any time by clicking the unsubscribe link included in our emails.
You may also contact us at:
Unsubscribing from marketing emails does not prevent us from sending necessary transactional messages relating to an order you have placed, such as order confirmations, shipping updates or customer service communications.
Meta Advertising & Meta Pixel
We use Meta advertising services, which may include the Meta Pixel and other Meta Business Tools, to advertise Coral Pacific Melbourne on platforms such as Facebook and Instagram.
These technologies may collect or receive information about how visitors interact with our website.
Depending on your activity, device settings and cookie preferences, this may include information such as:
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Pages visited
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Products viewed
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Items added to your cart
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Checkout activity
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Purchases
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Device and browser information
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IP address
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Interactions with our advertisements
We may use this information to:
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Measure advertising performance
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Understand how customers interact with our website after seeing an advertisement
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Improve and optimise our advertising campaigns
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Show more relevant advertisements
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Measure purchases or other actions resulting from our advertising
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Create or use advertising audiences where permitted
Meta may process information collected through its technologies in accordance with its own privacy practices.
Where required, cookies and similar advertising technologies will be managed in accordance with applicable privacy and consent requirements.
Marketing Emails
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about:
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New arrivals
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Special offers
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Seasonal sales
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Promotions
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Giveaways
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Coral Pacific Melbourne news and updates
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
You may also contact us at:
We will process unsubscribe requests in accordance with applicable requirements.
Unsubscribing from marketing emails will not prevent us from sending important transactional communications relating to an order you have placed.
Cookies & Similar Technologies
Our website may use cookies, pixels and similar technologies.
These technologies may be used to:
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Keep the website functioning correctly
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Remember your preferences
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Maintain your shopping cart
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Support secure checkout
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Understand how visitors use our website
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Measure website traffic and performance
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Improve our store and customer experience
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Measure the effectiveness of advertising and marketing campaigns
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Help provide relevant advertising and marketing communications
Some cookies are necessary for essential website functions, while others may be used for analytics, personalisation or marketing.
Our website may use technologies provided by third parties including Shopify, Klaviyo and Meta.
You may be able to manage or block certain cookies through your browser settings or through cookie controls made available on our website.
Please note that disabling certain cookies may affect how some parts of the website function.
Advertising & Analytics
We use advertising, marketing and measurement services, including Meta and Klaviyo, to better understand how customers interact with Coral Pacific Melbourne.
These services may use cookies, pixels and similar technologies to collect information about website visits, product interactions, advertising engagement and purchases.
This information helps us:
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Understand which parts of our website are performing well
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Measure the effectiveness of our advertising
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Improve the customer experience
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Improve our email marketing
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Make our advertising and communications more relevant
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Understand how customers discover and use our store
Information collected and processed by these third-party services may also be subject to their own privacy policies and data processing practices.
Data Security
We take reasonable steps to help protect personal information from misuse, loss, unauthorised access, modification or disclosure.
We use established ecommerce, payment, marketing and technology providers and take reasonable measures appropriate to our online store.
However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.
For this reason, while we take privacy and security seriously, we cannot guarantee absolute security of information transmitted over the internet.
Data Retention
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business or legal purposes.
This may include retaining information to:
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Complete and manage orders
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Process returns and refunds
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Provide customer service
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Maintain transaction and accounting records
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Manage marketing subscriptions
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Resolve disputes
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Prevent fraud
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Meet tax, legal or regulatory requirements
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it where appropriate.
Accessing or Correcting Your Personal Information
You may contact us if you would like to request access to personal information we hold about you or if you believe that information is incorrect, incomplete or out of date.
Please contact:
To protect customer privacy, we may need to verify your identity before providing access to or changing personal information.
Depending on the circumstances and applicable law, certain limitations may apply to access or deletion requests.
Deleting Your Personal Information
You may contact us to request deletion of personal information we hold about you.
Where applicable, we will consider your request and delete information that we are not legally or reasonably required to retain.
Certain information may need to be kept for purposes such as completing transactions, maintaining financial records, preventing fraud, resolving disputes or meeting legal obligations.
Privacy Questions or Complaints
If you have a question, concern or complaint about how your personal information has been handled, please contact us at:
Please provide enough information for us to understand and investigate your concern.
We will review privacy enquiries and complaints and aim to respond within a reasonable timeframe.
Nothing in this section limits any rights you may have under applicable privacy law.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Once you leave coralpacificstore.com, those third parties may collect and process information according to their own privacy policies.
Coral Pacific Melbourne is not responsible for the privacy practices, security or content of third-party websites that we do not control.
We recommend reviewing the relevant privacy policy before providing personal information to an external website.
Children's Privacy
Our store is intended for general adult consumers and is not specifically directed towards children.
We do not knowingly seek to collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us inappropriately, please contact us at:
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, service providers or legal requirements.
When we make changes, the updated version will be published on this page and the Last updated date will be revised.
We recommend reviewing this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how Coral Pacific Melbourne handles personal information, please contact us:
Coral Pacific Melbourne
Email: info@coralpacificstore.com
Website: coralpacificstore.com