Terms of Service

Last updated: 14 August 2026

 

Welcome to Coral Pacific Melbourne.

 

These Terms of Service apply to your use of coralpacificstore.com and to purchases made through our website.

By accessing our website, using our services or placing an order, you agree to these Terms of Service together with any other policies referred to on our website.

Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified, including rights that may apply under the Australian Consumer Law.

 

Online Store Terms

 

By using this website, you confirm that you are legally able to enter into a purchase agreement or that you have permission from a parent or legal guardian where required.

You must not use our website, products or services for any unlawful, fraudulent or unauthorised purpose.

You must also not use our website in a way that may damage, disable, interfere with or compromise its security or operation.

 

Product Information

 

We aim to present our products as clearly and accurately as reasonably possible.

Product pages may include information about:

• Colours

• Materials

• Measurements

• Sizing

• Features

• Fit

• Product images

• Care instructions

• Availability

 

Please carefully review the product information and size information before placing your order.

Colours and appearance may vary slightly from what you see on your screen due to differences in device displays, lighting, photography and screen settings.

Measurements may also vary slightly where items are measured manually.

We may update product descriptions, images, specifications or other website information when reasonably necessary.

Nothing in this section limits any rights you may have if a product does not match its description or otherwise fails to meet an applicable consumer guarantee.

 

Product Availability

 

All products are subject to availability.

Occasionally, an item may become unavailable after an order has been placed due to stock changes, supplier availability or other circumstances.

If we are unable to supply an item you have ordered, we will contact you and provide an appropriate solution, which may include cancelling the affected item and refunding the amount paid for that item.

 

Pricing

 

Prices displayed on coralpacificstore.com are shown in the currency indicated on the website.

Prices, promotions and discounts may change from time to time.

We take reasonable care to ensure that pricing and product information displayed on our website is accurate.

If we discover an obvious pricing, listing or technical error affecting your order, we may contact you before fulfilment to explain the issue and discuss the available options.

If an affected order cannot be fulfilled, any amount paid for the cancelled item will be refunded to the original payment method.

Nothing in this section permits Coral Pacific Melbourne to disregard any obligations that apply under Australian Consumer Law or other applicable law.

 

Sales, Promotions & Discount Codes

 

From time to time, Coral Pacific Melbourne may offer sales, promotional discounts, discount codes, multi-buy offers or other special promotions.

Each promotion may be subject to specific conditions displayed on our website or in the relevant promotional material.

 

Unless otherwise stated:

 

• Promotions are available for a limited period

• Discounts cannot necessarily be combined with other offers

• Discount codes must be entered correctly during checkout

• Promotions may apply only to selected products

• Promotional offers may be subject to product availability

 

Where we advertise a discount, sale price or promotional benefit, we aim to present the conditions of that offer clearly.

 

Orders

 

When placing an order, you agree to provide current, complete and accurate information.

 

This includes your:

• Name

• Email address

• Billing details

• Shipping address

• Contact details

 

After placing an order, you will normally receive an order confirmation by email.

This confirmation acknowledges that we have received your order.

An order may still require review before fulfilment, including for payment confirmation, product availability, shipping information and fraud prevention purposes.

 

Order Changes

 

If you notice an error after placing your order, please contact us as quickly as possible at:

 

info@coralpacificstore.com

 

We process orders as efficiently as possible, so we cannot guarantee that an order can still be changed once processing has started.

If your order has already been dispatched, changes may no longer be possible.

 

Order Cancellations

 

If you would like to cancel your order, please contact us as soon as possible at:

 

info@coralpacificstore.com

 

If the order has not yet entered processing or been dispatched, we will do our best to assist.

Once an order has been processed or shipped, cancellation may no longer be possible and you may need to follow the applicable return procedure after receiving your parcel.

Any cancellation rights available under applicable law are not affected by this section.

 

Refusal or Cancellation of Orders

 

We may refuse, hold, limit or cancel an order where there is a reasonable basis to do so.

Examples may include:

 

1. Payment could not be authorised

2. The product is unavailable

3. Shipping information is incomplete or invalid

4. There is a clear pricing or listing error

5. We reasonably suspect fraud or unauthorised payment activity

6. We are unable to deliver to the provided address

7. An order appears to involve misuse of a promotion or our website

 

If we cancel an order after payment has already been collected, we will refund the amount paid for the cancelled items to the original payment method.

 

Payments

 

We accept the payment methods displayed during checkout.

Depending on availability, these may include PayPal and major credit or debit cards, together with other secure payment methods shown at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments are processed by third-party payment providers.

Coral Pacific Melbourne does not generally receive or store your full credit or debit card details.

Please see our Privacy Policy for more information about how personal information is handled.

 

Shipping & Delivery

 

Orders are processed and delivered in accordance with our Shipping Policy.

Our standard order processing time is generally 1 to 3 business days.

After dispatch, delivery generally takes approximately 5** to 10 business days**, although delivery times are estimates and may vary.

Once an order has been dispatched, tracking information will be provided where available.

Delivery may occasionally be affected by circumstances outside our direct control, including carrier delays, customs processing, peak shopping periods, public holidays, severe weather or incorrect delivery information.

Please refer to our Shipping Policy for complete shipping information.

 

Direct Supplier Fulfilment

 

Some products may be shipped directly from our suppliers or fulfilment partners.

This allows an order to travel directly from the supplier towards the customer's delivery address rather than first being shipped through an additional location.

Some suppliers and fulfilment partners may be located outside Australia, including in China.

As a result, some parcels may be dispatched internationally.

If your order contains multiple items, those items may occasionally be sent in separate parcels and arrive at different times.

Please see our Shipping Policy for further information.

 

Returns & Refunds

 

Returns and refunds are handled according to our Returns & Refund Policy.

For voluntary change-of-mind returns, customers must contact us and arrange the return within 30 days of receiving the order.

Please do not return an item without first contacting our customer support team, as you must receive the correct return address and return instructions.

Approved voluntary returns that meet the conditions of our Returns & Refund Policy are eligible for a 100% refund of the eligible purchase price.

Once an eligible return has been received and approved, the refund will be processed within 30 days to the original payment method.

Our voluntary return policy is separate from any rights you may have under Australian Consumer Law.

Please read our Returns & Refund Policy for the complete conditions.

 

Faulty, Damaged or Incorrect Products

 

If you receive a product that is damaged, faulty, incorrect or significantly different from what you ordered, please contact us as soon as reasonably possible at:

 

info@coralpacificstore.com

 

Please include your order number and information about the problem. We may also ask for clear photographs where this helps us understand and resolve the issue.

We will assess the situation and provide an appropriate remedy in accordance with applicable consumer law.

The voluntary 30-day change-of-mind return period does not remove or shorten any statutory rights that may apply to faulty or non-compliant products.

 

Australian Consumer Law

 

Our products and services come with rights and consumer guarantees that may apply under the Australian Consumer Law.

Nothing in these Terms of Service, our Returns & Refund Policy, Shipping Policy or any other store policy is intended to exclude, restrict or modify a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

Where a product fails to meet an applicable consumer guarantee, the remedy available will depend on the circumstances and applicable law.

 

Customer Accounts

 

If our website allows you to create a customer account, you are responsible for maintaining the confidentiality of your login information.

You agree to provide accurate and current account information.

Please contact us if you believe that your account has been accessed or used without authorisation.

We may take reasonable steps to protect accounts and prevent fraudulent or unauthorised activity.

 

Intellectual Property

 

The content presented on our website, including our brand name, logo, website design, written content, graphics and other original brand materials, may be owned by, licensed to or lawfully used by Coral Pacific Melbourne.

Product images, descriptions or other materials supplied by third parties may remain the property of their respective owners.

You may not reproduce, distribute, commercially exploit or falsely represent Coral Pacific Melbourne's protected content without appropriate permission.

The name and branding of Coral Pacific Melbourne may not be used in a way that falsely suggests endorsement, affiliation or authorisation.

 

Reviews & User Content

 

If you submit a review, photograph, comment or other content to us, you confirm that the content is based on your genuine experience and does not knowingly contain unlawful, abusive, defamatory or misleading material.

We may moderate or remove content where reasonably necessary, including spam, unlawful content or material unrelated to the product or service being reviewed.

We will not knowingly alter the meaning of a genuine customer review in a way that misrepresents the customer's experience.

 

Prohibited Use

 

You must not use our website or services:

1. For unlawful or fraudulent purposes

2. To breach applicable laws or regulations

3. To attempt unauthorised access to our website or systems

4. To distribute viruses, malware or harmful code

5. To interfere with website security or functionality

6. To scrape, harvest or improperly collect personal information

7. To impersonate another person

8. To submit knowingly false or misleading information

9. To infringe intellectual property or other third-party rights

10. To misuse promotional codes, payment systems or website functions

 

We may restrict access where reasonably necessary to protect our website, customers or business from misuse or security risks.

 

Third-Party Services & Links

 

Our website may use or provide access to services operated by third parties.

These may include payment services, ecommerce technology, marketing tools, shipping providers and external websites.

We are not responsible for websites or services operated independently by third parties that we do not control.

Third-party services may be subject to their own terms, policies and privacy practices.

We recommend reviewing those policies where relevant.

 

Website Availability

 

We aim to keep our website accessible and functioning correctly.

However, we cannot guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable because of maintenance, technical issues, service-provider interruptions or circumstances outside our reasonable control.

We may make reasonable changes to our website or services from time to time.

 

Disclaimer & Limitation of Liability

 

To the maximum extent permitted by applicable law, Coral Pacific Melbourne is not responsible for losses that are not reasonably foreseeable or that arise from matters outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in this section excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.

 

Your Responsibilities

 

You are responsible for:

 

• Providing accurate order and delivery information

• Using our website lawfully

• Keeping account login information secure where applicable

• Following return instructions provided by our customer support team

• Ensuring that you are authorised to use your chosen payment method

 

You may be responsible for losses or costs directly resulting from unlawful or fraudulent use of our website where permitted by applicable law.

 

Privacy

 

Your use of our website may involve the collection and processing of personal information.

Please review our Privacy Policy for information about how Coral Pacific Melbourne collects, uses, stores and shares personal information.

Our Privacy Policy includes information relating to Shopify, suppliers, fulfilment partners, marketing services, cookies and other technologies used in connection with our store.

 

Changes to These Terms

 

We may update these Terms of Service when reasonably necessary, for example to reflect changes to our website, services, policies, technology or legal obligations.

The current version of these Terms will be published on this page together with the date it was last updated.

Changes will generally apply from the date the updated Terms are published and will not retrospectively remove rights that have already arisen in relation to an earlier purchase.

 

Severability

 

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed only to the extent necessary.

The remaining provisions will continue to apply where legally possible.

 

Contact Us

 

If you have any questions about these Terms of Service, please contact us:

 

Coral Pacific Melbourne

Email: info@coralpacificstore.com

Website: coralpacificstore.com