Return & Refund
Last updated: 14 August 2026
At Coral Pacific Melbourne, we want you to feel comfortable and confident when shopping with us.
This Returns & Refund Policy explains how returns, refunds and our 100% Money Back Guarantee work for purchases made through coralpacificstore.com.
100% Money Back Guarantee
If you are not completely happy with your order, you may request a return under our voluntary change-of-mind return policy.
To be eligible, you must contact us and arrange your return within 30 days of receiving your order.
Please do not send your order back without contacting us first, as returns must be sent to the correct return location.
To start a return, contact us at:
Please include:
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Your full name
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Your order number
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The email address used when placing your order
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The item or items you would like to return
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The reason for your return
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Clear photos if your item is damaged, faulty or incorrect
Once we have reviewed your request, our customer support team will provide you with the correct return instructions and return address.
If your return meets the conditions of this policy and is received and approved, you will receive a 100% refund of the eligible purchase price to your original payment method.
Approved refunds will be processed within 7 days after the returned item has been received and approved.
Your rights under the Australian Consumer Law are separate from, and are not limited by, this voluntary return policy.
30-Day Return Period
For change-of-mind returns, you must contact us and return your item within 30 days of receiving your parcel.
We recommend contacting us as soon as you decide that you would like to return an item so that we can provide you with the correct return instructions.
You must not send your parcel to the address shown on the original shipping label unless we specifically instruct you to do so.
Our return location may be different from the address from which your parcel was originally dispatched.
Returns sent to an incorrect address without first contacting us may be delayed or may not reach the correct return location.
Return Approval & Instructions
All returns must be arranged through our customer support team before being sent.
Please contact:
Once your return request has been reviewed, we will provide you with:
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The correct return address
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Return instructions
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Any information that should be included with your parcel
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Any other relevant return details
Some returns may need to be sent directly to one of our suppliers or return partners.
Depending on the product and supplier, the approved return location may be located overseas, including in China.
Please wait until you have received our return instructions before sending your item.
Return Shipping Costs
For voluntary returns because you have changed your mind, selected the wrong size, ordered the wrong item or simply no longer want the product, the customer is responsible for arranging and paying the return shipping costs.
If your approved return location is overseas, including China, you are responsible for the cost of shipping the parcel to that return address for a change-of-mind return.
We strongly recommend using a tracked shipping service and keeping your shipping receipt until your return has been completed.
Different rules may apply if your product is faulty, damaged, incorrect or otherwise does not meet the consumer guarantees under Australian Consumer Law.
If a product is confirmed to have a problem covered by Australian Consumer Law, Coral Pacific Melbourne will comply with its obligations regarding reasonable return costs.
Return Tracking
For voluntary change-of-mind returns, we strongly recommend that your parcel is sent using a tracked shipping method.
Please provide your tracking number to our customer support team once your return has been dispatched.
This allows us to follow the parcel and confirm when it reaches the approved return location.
We cannot take responsibility for a change-of-mind return parcel that is lost during return shipping before reaching the approved return location.
Please keep your shipping receipt and tracking information until your refund has been completed.
Condition of Returned Items
For a voluntary change-of-mind return, items must be returned in a condition suitable for resale.
This means the item should be:
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Unworn
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Unwashed
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Unused
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In its original condition
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Free from stains, makeup, perfume, odours or other signs of wear
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Returned with original tags and packaging where reasonably possible
Items that have clearly been worn, washed, altered or damaged after delivery may not qualify for a voluntary change-of-mind refund.
These conditions do not limit any rights you may have for faulty or non-compliant products under Australian Consumer Law.
Items Excluded From Change-of-Mind Returns
Certain products may not qualify for voluntary change-of-mind returns, including:
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Gift cards
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Personalised or custom-made products
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Certain hygiene-sensitive products where returning them would be inappropriate
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Items that have been worn, washed, used or altered
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Items specifically identified as non-returnable before purchase, where legally permitted
Any exclusion relating to change-of-mind returns does not remove or restrict rights that customers may have under Australian Consumer Law if an item is faulty, damaged, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.
Faulty, Damaged or Incorrect Items
If you receive an item that is damaged, faulty, incorrect or significantly different from what you ordered, please contact us as soon as reasonably possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the product
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Photos of the packaging where relevant
Providing photos can help us assess and resolve the issue more quickly.
We will review the information and work with you to provide an appropriate solution in accordance with Australian Consumer Law.
Depending on the circumstances, this may include a repair, replacement, refund or another appropriate remedy.
The 30-day change-of-mind return period does not limit your rights under Australian Consumer Law in relation to faulty or non-compliant products.
Refunds
Once an eligible return has arrived at the approved return location, it will be checked.
If the return is approved, we will notify you by email and process your refund to the original payment method used for your purchase.
Under our voluntary return policy, approved refunds will be processed within 30 days of the return being received and approved.
Please note that after we issue a refund, your bank, credit card company, PayPal or other payment provider may require additional processing time before the funds appear in your account.
The time required by your payment provider is outside our direct control.
100% Refund
When we refer to a 100% refund, this means the eligible purchase price paid for the returned item.
For voluntary change-of-mind returns, return shipping costs paid by the customer are not included in the refund.
Any rights you may have to recover reasonable return costs for faulty products under Australian Consumer Law are not affected by this provision.
Exchanges
If you would prefer a different size, colour or product, please contact us at:
Depending on product availability and the circumstances of your request, we may be able to offer an exchange or another suitable solution.
Our customer support team will let you know which options are available.
Order Cancellations
If you would like to cancel or change your order, please contact us as soon as possible at:
We process orders quickly, so we cannot guarantee that an order can still be changed or cancelled once processing has begun.
If your order has already been dispatched, it can no longer be cancelled and the applicable return process will need to be followed after delivery.
Australian Consumer Law
Our voluntary return and refund policy is provided in addition to your rights under the Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.
If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.
Our voluntary 30-day change-of-mind return period does not replace or shorten these statutory rights.
Contact Us
If you have any questions about a return, refund, exchange or order, please contact our customer support team at:
Please include your order number whenever possible so we can assist you more quickly.