FAQ
Last updated: 14 August 2026
Below you’ll find answers to some of the most common questions about shopping with Coral Pacific Melbourne.
If you cannot find the answer you are looking for, please contact us at
How long does shipping take?
Orders are normally processed within 1 to 3 business days.
Once your order has been processed and dispatched, delivery usually takes approximately 5** to 10 business days**.
Please keep in mind that delivery times are estimates. During busy sale periods, public holidays or unexpected carrier delays, delivery may occasionally take a little longer.
Once your order is on its way, we’ll send you a shipping confirmation email with tracking information where available.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email.
Where tracking is available, this email will include your Track & Trace information, allowing you to follow your parcel and view the latest delivery updates.
Please allow a short period for tracking information to become active after receiving your shipping confirmation.
If you have not received tracking information after your order has been processed, please contact us at:
Where do you ship from?
Some Coral Pacific Melbourne orders are shipped directly from our trusted suppliers and fulfilment partners.
Some of these suppliers are located overseas, including in China.
Direct supplier fulfilment allows an order to travel directly from the supplier towards your delivery address without first being sent through an additional location.
Depending on the products ordered, items may occasionally be shipped separately and arrive in more than one parcel.
Do you offer free shipping?
Yes. We currently offer free shipping on orders delivered within Australia, unless clearly stated otherwise during checkout.
Any applicable charges will always be displayed before you complete your purchase.
Do you offer returns?
Yes.
We offer a 100% Money Back Guarantee on eligible voluntary returns.
If you change your mind or are not completely happy with your purchase, you must contact us and arrange your return within 30 days of receiving your order.
Please do not send an item back before contacting us, as we first need to provide you with the correct return instructions and return address.
Once an eligible return has been received and approved, your refund will be processed within 7 days.
For complete information, please read our Returns & Refund Policy.
How do I start a return?
To request a return, email us at:
Please include:
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Your full name
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Your order number
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The email address used for your order
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The item you would like to return
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The reason for your return
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Clear photos if the item is damaged, faulty or incorrect
Our customer support team will review your request and provide you with the correct return instructions and return address.
Please do not send your parcel back to the address shown on the original shipping label unless we specifically instruct you to do so.
Where do I send my return?
The correct return address depends on the product, supplier or fulfilment partner.
Some approved returns may need to be sent directly to an overseas return location, including China.
This is why it is important to contact us before returning anything.
Once your return request has been reviewed, our customer support team will provide you with the correct return address and instructions.
Who pays for return shipping?
For voluntary change-of-mind returns, including situations where you ordered the wrong size or simply no longer want the item, the customer is responsible for arranging and paying the return shipping costs.
If the approved return location is overseas, including China, the customer is responsible for sending the voluntary return to that location.
We strongly recommend using a tracked shipping service and keeping your shipping receipt until your return has been completed.
Different rules may apply if an item is confirmed to be faulty, damaged, incorrect or otherwise does not meet applicable consumer guarantees.
When will I receive my refund?
Once your eligible return has arrived at the approved return location, it will be checked.
If the return is approved, your refund will be processed to the original payment method within 30 days.
After we process the refund, your bank, credit card provider, PayPal or other payment provider may require additional time before the funds appear in your account.
This additional processing time is controlled by your payment provider.
What does the 100% Money Back Guarantee mean?
For an eligible return, a 100% refund means that we refund the eligible purchase price paid for the returned item.
For voluntary change-of-mind returns, the cost of returning the parcel is not included in this refund.
You must contact us and arrange your voluntary return within 30 days of receiving your order.
Please see our Returns & Refund Policy for the full conditions.
What if my item arrives damaged, faulty or incorrect?
If something is not right with your order, please contact us as soon as reasonably possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the item
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Photos of the packaging where relevant
We will review the situation and work with you on an appropriate solution.
Your rights in relation to faulty or non-compliant products under Australian Consumer Law are separate from our voluntary 30-day change-of-mind return period.
What if I ordered the wrong size?
If you have ordered the wrong size, please contact us at:
Where possible, we will let you know what options are available.
If you wish to return the item under our voluntary return policy, you must contact us and arrange the return within 30 days of receiving your order.
For change-of-mind and size-related returns, return shipping costs are the responsibility of the customer.
We recommend checking the size information provided on the relevant product page before ordering.
Can I change or cancel my order?
If you notice a mistake or would like to cancel your order, please contact us as quickly as possible at:
We process orders quickly, so we cannot guarantee that an order can still be changed or cancelled once processing has started.
Once an order has already been dispatched, cancellation is no longer possible and the applicable return procedure will need to be followed after delivery.
Why did I receive only part of my order?
If you ordered several items, they may occasionally be fulfilled by different suppliers or shipping locations.
This means your order may be delivered in separate parcels and the parcels may arrive on different days.
If one item arrives before another, this does not necessarily mean that the rest of your order is missing.
Where available, tracking information will be provided for the individual shipments.
Which payment methods do you accept?
We accept the secure payment methods displayed during checkout.
Depending on availability, these may include:
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PayPal
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Major credit cards
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Major debit cards
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Apple Pay
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Google Pay
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Shop Pay
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Other secure payment methods displayed at checkout
The exact payment options available to you will be shown before you complete your purchase.
Is my payment secure?
Yes. Payments are processed through established third-party payment providers and our online store is operated using Shopify.
Coral Pacific Melbourne does not generally receive or directly store your complete credit or debit card details.
For more information, please review our Payment Policy and Privacy Policy.
Is Coral Pacific Melbourne a physical store in Melbourne?
No. Coral Pacific Melbourne is an online fashion store.
“Melbourne” is part of our brand name and does not mean that we operate a physical retail shop that customers can visit in Melbourne.
You can shop our collections online at:
coralpacificstore.com
How can I contact Coral Pacific Melbourne?
For questions about your order, shipping, returns, sizing, payments or anything else, please contact our customer support team at:
If your question relates to an existing order, please include your order number so we can assist you more efficiently.
Where can I find your store policies?
You can find more detailed information in our:
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Shipping Policy
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Returns & Refund Policy
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Payment Policy
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Privacy Policy
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Cookie Policy
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Terms of Service
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Contact Information & Legal Notice
These policies provide more detailed information about shopping with Coral Pacific Melbourne.