Payment Policy

Last updated: 14 August 2026

 

At Coral Pacific Melbourne, we want checkout to be simple, clear and secure.

This Payment Policy explains the payment methods available when placing an order through coralpacificstore.com, how payments are processed and what happens if there is an issue with your payment.

 

Accepted Payment Methods

 

We accept the secure payment methods displayed during checkout.

Depending on availability, these may include:

1. PayPal

2. Major credit cards

3. Major debit cards

4. Apple Pay

5. Google Pay

6. Shop Pay

7. Other secure payment methods made available during checkout

 

The exact payment methods available to you will be shown before you complete your purchase.

By selecting a payment method and placing an order, you confirm that you are authorised to use that payment method.

 

Secure Checkout

 

Our online store is operated using Shopify, and payments are processed through established third-party payment providers.

Payment card information is processed by the relevant payment provider and Coral Pacific Melbourne does not generally receive or directly store your complete credit or debit card details.

Shopify maintains security and compliance measures for its ecommerce platform, including PCI-related controls for the handling of card payment information.

While we take reasonable steps to provide a secure checkout environment, customers should also ensure that they use trusted devices and secure internet connections when making online payments.

 

Payment Authorisation

 

When you place an order, your chosen payment provider may need to authorise the transaction before your order can be processed.

Payment may be declined or delayed for reasons including:

• Incorrect payment details

• Insufficient funds

• Card restrictions

• Security checks

• Fraud prevention checks

• Restrictions applied by your bank or payment provider

• An expired card

• A billing address that does not match the payment details

 

If payment cannot be successfully authorised, your order may not be completed or processed.

If you experience a payment problem, we recommend checking the information entered during checkout and contacting your bank or payment provider where necessary.

 

When Payment Is Taken

 

Payment is normally collected when you successfully complete checkout.

After your order has been placed, you will receive an order confirmation at the email address provided during checkout.

An order may still be reviewed before fulfilment for reasons such as:

• Payment verification

• Product availability

• Incorrect order information

• Suspected fraudulent activity

• Technical or pricing errors

 

If we are unable to fulfil an order after payment has been successfully collected, we will contact you and refund the relevant amount where appropriate.

Businesses should clearly communicate the total amount payable and the payment methods they accept.

 

Currency

 

Prices will be displayed in the currency shown on coralpacificstore.com at the time you place your order.

If your bank account, card or payment method uses a different currency, your payment provider may convert the transaction into your local currency.

Your bank or payment provider may apply:

• Currency conversion charges

• Foreign transaction fees

• Exchange rate adjustments

• Other payment-related charges

 

These charges are determined by your bank or payment provider and are not controlled by Coral Pacific Melbourne.

We recommend contacting your payment provider if you have questions about currency conversion or international transaction charges.

 

Payment Confirmation

 

Once payment has been successfully completed, you should receive an order confirmation email.

Please check that the information in your confirmation is correct, including:

• Your name

• Products ordered

• Size and colour selections

• Shipping address

• Billing information

• Order total

 

If you notice an error, please contact us as soon as possible at:

 

info@coralpacificstore.com

 

We process orders quickly, so changes may no longer be possible once processing or dispatch has begun.

 

Failed or Declined Payments

 

If your payment is declined, your order will normally not be completed.

Coral Pacific Melbourne does not control decisions made by your bank, card issuer, PayPal or other payment provider.

If your payment is unexpectedly declined, you may wish to:

1. Check that your payment details were entered correctly

2. Check that sufficient funds are available

3. Contact your bank or card provider

4. Try another payment method available at checkout

 

If you are unsure whether an order has been successfully placed, please check your email for an order confirmation before placing the order again.

You may also contact us at:

 

info@coralpacificstore.com

 

Duplicate Payments

 

If you believe that you have accidentally been charged more than once for the same order, please contact our customer support team.

Please provide:

• Your full name

• Your order number

• The email address used for the order

• Details of the payments you believe were duplicated

 

Please do not send us complete credit card details.

We will review the available order and payment information and assist you where possible.

 

Payment Verification & Fraud Prevention

 

To protect our customers and our store, some transactions may be subject to additional security or fraud-prevention checks.

In certain circumstances, we may contact you to verify information relating to your order before it is processed.

We may hold or cancel an order where there is a reasonable concern about:

• Unauthorised payment activity

• Fraud

• Incorrect customer information

• Suspicious transaction activity

 

If an order is cancelled after payment has been successfully collected, the applicable payment will be refunded.

 

Refunds

 

Eligible refunds are handled in accordance with our Returns & Refund Policy.

When a refund has been approved, it will normally be returned to the original payment method used for the purchase.

For example:

• A payment made through PayPal will generally be refunded through PayPal

• A card payment will generally be refunded to the card used for the transaction

 

Australian consumer guidance provides that refunds should generally be made using the same payment method as the original purchase unless the customer and business agree otherwise.

Under our voluntary Returns & Refund Policy, approved refunds are processed within 30 days after the eligible returned item has been received and approved.

After we issue the refund, your bank, card issuer, PayPal or other payment provider may require additional time before the funds appear in your account.

This additional processing time is controlled by the payment provider and may vary.

 

Returns & Payment Refunds

 

For voluntary change-of-mind returns, customers must contact us and arrange their return within 30 days of receiving their order.

Please do not return an item without first contacting our customer support team, as you must receive the correct return instructions and return address.

For complete information about eligibility, return shipping and refunds, please review our Returns & Refund Policy.

Nothing in this Payment Policy or our Returns & Refund Policy limits any rights that cannot legally be excluded under Australian Consumer Law.

 

Pricing Errors

 

We make reasonable efforts to ensure that prices displayed on our website are accurate.

Occasionally, an obvious pricing, discount or technical error may occur.

If an error affects an order you have placed, we may contact you before fulfilment to explain the situation and provide the available options.

If an affected order is cancelled after payment has been collected, the relevant amount will be refunded to your original payment method.

 

Payment Fees

 

Any amount that you are required to pay to Coral Pacific Melbourne will be displayed during checkout before you complete your purchase.

We aim to make the total price payable clear before an order is confirmed.

Your own bank, card issuer or payment provider may separately charge fees that are outside our control.

 

Payment Providers

 

Payment services are provided by third-party companies.

Depending on the payment method selected, your payment may be subject to the terms, privacy policies and security procedures of the relevant payment provider.

Examples may include:

• PayPal

• Credit and debit card networks

• Shopify-supported payment services

• Digital wallet providers

 

Please refer to the relevant provider if you require specific information about how they process or secure your payment information.

 

Australian Consumer Law

 

Nothing in this Payment Policy is intended to exclude, restrict or modify any consumer right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Where you are entitled to a refund or other remedy under Australian Consumer Law, your statutory rights are not limited by our voluntary store policies.

 

Payment Questions

 

If you have a question about a payment, refund or order, please contact our customer support team:

 

Coral Pacific Melbourne

Email: info@coralpacificstore.com
Website: coralpacificstore.com

 

When contacting us about an existing payment, please include your order number where possible.

For security reasons, please never send your complete credit card number, card security code or online banking password by email.